Shipping policy

At Aswadan, we carefully pack every order to ensure that our Desi Cow Ghee reaches you safely and in good condition.

Order Processing & Dispatch

Orders are normally processed and dispatched within 1–2 working days after order confirmation.

Orders placed on Sundays, public holidays, festivals, or during high-demand periods may require additional processing time.

Once your order is dispatched, tracking details will be sent to your registered WhatsApp number.

Estimated Delivery Time

Delivery time may vary depending on your location, PIN code, and courier serviceability.

Estimated delivery timelines are:

  • West Bengal: approximately 2–4 working days

  • Nearby states: approximately 3–5 working days

  • Rest of India: approximately 4–7 working days

These timelines are estimates only. Courier partners may occasionally take additional time due to operational delays, weather conditions, festivals, public holidays, remote locations, transportation issues, or other circumstances beyond our control.

Pan India Delivery

Aswadan delivers across India through our courier partners.

Delivery availability and payment options may vary depending on the PIN code, order quantity, product variant, and courier serviceability.

Cash on Delivery (COD) & Payment Options

Cash on Delivery is available only for selected products, quantities, states, and serviceable PIN codes.

West Bengal

COD is available for eligible orders in West Bengal, subject to PIN-code and courier serviceability.

Other States / PIN Codes

For locations outside West Bengal, COD availability may depend on the product quantity and PIN code.

  • 500 ml orders: COD may be available on selected serviceable PIN codes.

  • 1 Litre and larger quantity orders: Full COD may not be available. Customers may need to choose either partial advance payment or full prepaid payment.

  • Where partial payment is available, a minimum advance payment of ₹100 may be required, and the remaining amount can be paid at the time of delivery.

The payment options available for your particular order will be shown or confirmed based on your delivery PIN code and order quantity.

Aswadan reserves the right to request partial or full advance payment for certain orders depending on order value, quantity, location, or courier availability.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before completing the order.

Any free-shipping offer will apply according to the terms displayed on our website at the time of purchase.

Order Tracking

As soon as your order is dispatched, the courier tracking link/details will be sent to the WhatsApp number provided while placing the order.

You can also use the Track Order option available on our website.

Please allow some time after dispatch for the courier tracking system to update the shipment status.

Please Provide an Active Mobile Number

While placing your order, please provide a mobile number that is active and able to receive incoming calls.

The courier delivery executive may call the same number:

  • At the time of delivery

  • To confirm your location

  • If they are unable to find your address

  • If any delivery-related assistance is required

Please ensure that the number provided with the order remains active until the parcel is successfully delivered.

Please Provide a Complete Address

Customers are requested to provide a complete and accurate delivery address, including:

  • Full Name

  • Active Mobile Number

  • House / Flat / Building Number

  • Street / Locality

  • Nearby Landmark, if required

  • City / District

  • State

  • Correct PIN Code

An incomplete or incorrect address may result in delivery delays or return of the parcel.

If you notice any mistake after placing your order, please contact us as soon as possible before dispatch.

Once the shipment has been handed over to the courier partner, changing the address may not always be possible.

Failed Delivery / RTO

If delivery is unsuccessful because of:

  • Incorrect or incomplete address

  • Incorrect mobile number

  • Customer being unavailable

  • Repeated unanswered courier calls

  • Customer refusing the parcel

  • Other customer-related delivery issues

the shipment may be returned to us by the courier company as RTO (Return to Origin).

For re-dispatch of an RTO order, additional shipping charges and/or advance payment may be required.

Important: Record an Unboxing Video

We strongly recommend that customers record a clear and continuous unboxing video immediately after receiving the package and before opening the product packaging.

The video should clearly show:

  • The unopened courier package

  • Shipping label

  • Opening of the parcel

  • Product received

  • Any visible damage, leakage, missing item, or incorrect product

An unboxing video can greatly help us verify and resolve any shipping-related complaint quickly.

Please do not discard the outer packaging, shipping label, or damaged product until your complaint has been resolved.

Damaged, Leaking or Wrong Product

We take care to securely pack every Aswadan order.

However, if you receive:

  • A damaged package

  • A leaking jar

  • A broken product

  • An incorrect product

  • A missing item

please contact Aswadan Customer Support as soon as possible after delivery.

Please provide clear photographs and, wherever available, your unboxing video for verification.

After verification, we will assist you according to our applicable Refund & Replacement Policy.

Courier Delays

Once an order has been dispatched, the shipment is handled by our third-party courier partner.

Although we always try to ensure timely delivery, courier companies may occasionally experience delays due to:

  • High shipment volume

  • Weather conditions

  • Festivals or public holidays

  • Transportation disruptions

  • Operational issues

  • Remote-area delivery limitations

  • Natural events or other circumstances beyond our control

Such courier delays may result in the parcel arriving later than the estimated delivery date.

Our support team will make reasonable efforts to assist you with tracking and delivery-related concerns.

Contact Us

For shipping, tracking, or delivery-related assistance, please contact:

Aswadan Customer Support
WhatsApp / Order Support: +91 8293412807
Website: aswadan.in

We request customers to contact our support team if they face any delivery-related issue so that we can assist as quickly as possible.