Terms of service

Welcome to Aswadan.in.

These Terms of Service govern your access to and use of the Aswadan website, including purchases made through our online store.

Throughout these Terms, the words “Aswadan,” “we,” “us,” and “our” refer to Aswadan Dairy. The words “you,” “your,” and “customer” refer to any person accessing our website or purchasing products from us.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service together with our applicable policies, including our:

  • Shipping Policy

  • Refund & Replacement Policy

  • Privacy Policy

  • Legal Notice & Disclaimer

  • ₹10,000 Purity & Quality Challenge Terms, where applicable

If you do not agree with these Terms, please do not use the website or place an order.

1. About Aswadan

Aswadan is an Indian food brand engaged in the sale and delivery of Desi Cow Ghee and related products.

Business: Aswadan Dairy
Location: Phulia, Nadia, West Bengal, India
Website: aswadan.in
WhatsApp / Customer Support: +91 8293412807

Applicable food-business licence and statutory product information may be displayed on our website and/or product packaging.

2. Eligibility to Use Our Website

By placing an order through Aswadan.in, you confirm that:

  • You are legally capable of entering into a purchase transaction; or

  • You are using the website with the involvement or permission of a parent/legal guardian where required.

You agree to provide accurate and complete information while placing an order.

3. Product Information

We make reasonable efforts to accurately display information relating to our products, including:

  • Product name

  • Quantity

  • Ingredients

  • Pricing

  • Product photographs

  • Description

  • Storage information

  • Food-licence information

  • Other relevant product details

However, natural ghee may have reasonable variation in:

  • Colour

  • Aroma

  • Granulation

  • Texture

  • Consistency

depending on batch, season, storage conditions and other natural factors.

Such natural variation does not by itself mean that the product is defective.

Mandatory information printed on the physical product packaging should also be reviewed before consumption.

4. Product Images

Product images are intended to represent the actual products as accurately as reasonably possible.

The appearance of the product may differ slightly because of:

  • Photography lighting

  • Screen/display settings

  • Packaging updates

  • Batch variation

  • Natural variations in ghee

Images should therefore be treated as a reasonable visual representation rather than a guarantee of an identical shade or texture in every batch.

5. Orders

When you place an order through Aswadan.in, you are making an offer to purchase the selected products.

An order may be subject to:

  • Product availability

  • Payment confirmation

  • PIN-code serviceability

  • Courier availability

  • Verification of order information

  • Fraud-prevention checks

We reserve the right to reject or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • A payment has failed

  • Delivery is unavailable

  • Incorrect or incomplete information was provided

  • A pricing or technical error occurred

  • The order reasonably appears fraudulent

  • The order cannot legally or operationally be fulfilled

If an eligible prepaid order is cancelled by Aswadan and cannot be fulfilled, the applicable amount will be refunded according to our Refund & Replacement Policy.

6. Order Information

You are responsible for providing accurate:

  • Name

  • Mobile number

  • WhatsApp number

  • Complete shipping address

  • PIN code

  • Payment information

  • Other information required to process your order

An incorrect address, PIN code or phone number may cause delay, failed delivery or RTO.

Please contact us as quickly as possible if you identify an error in your order details.

After dispatch, changes may not always be possible.

7. Prices

All prices displayed on the website are subject to the applicable terms shown at the time of purchase.

Prices may be changed from time to time.

The final payable amount will normally be displayed during checkout or otherwise confirmed before completing the order.

Prices may differ based on:

  • Product variant

  • Quantity

  • Active promotions

  • Shipping charges

  • Applicable discounts

An obvious pricing or technical error may be corrected before an affected order is fulfilled, subject to applicable consumer law.

8. Discounts & Promotional Offers

From time to time, Aswadan may offer:

  • Promotional discounts

  • Coupon codes

  • Free shipping

  • Special product offers

  • Quantity-based offers

  • Limited-time campaigns

Unless otherwise stated:

  • Offers may be modified or withdrawn

  • Offers may have validity periods

  • Certain offers may not be combined

  • Eligibility may depend on product, quantity or location

Any conditions attached to a promotion should be reviewed before placing the order.

9. Payment

Available payment options may include, depending on the order and location:

  • Prepaid online payment

  • Cash on Delivery

  • Partial advance payment

  • Other payment methods shown at checkout

Payment transactions may be processed by independent banks, payment gateways or payment-service providers.

Aswadan does not generally directly store complete card credentials.

10. Cash on Delivery & Partial Payment

Cash on Delivery availability is not guaranteed for every order or every PIN code.

COD may depend on:

  • State

  • PIN code

  • Product variant

  • Order quantity

  • Order value

  • Courier availability

COD may be available for eligible orders in West Bengal and selected serviceable locations.

For certain serviceable PIN codes, COD may also be available for selected smaller product quantities, including eligible 500 ml orders.

For 1 Litre and larger orders, full COD may not always be available, and the customer may be required to choose:

  • Partial advance payment; or

  • Full prepaid payment.

Where partial payment is offered, the applicable advance amount will be communicated or displayed for the order.

Complete payment rules should be read together with our Shipping Policy.

11. Order Verification

To prevent fraudulent, duplicate or incorrect orders, we may contact you through:

  • WhatsApp

  • Telephone

  • SMS

  • Other order-related communication

to verify order details before dispatch where reasonably necessary.

Certain COD or high-value orders may require confirmation or partial advance payment before dispatch.

12. Shipping & Delivery

Orders are shipped through independent courier and logistics partners.

Estimated delivery dates are provided for convenience and are not absolute guarantees.

Courier delays may occur because of:

  • Operational problems

  • Weather

  • Festivals

  • Public holidays

  • High shipment volume

  • Transportation disruption

  • Remote locations

  • Natural events

  • Other circumstances beyond our reasonable control

Once an order has been dispatched, tracking details may be sent to the WhatsApp/mobile number provided with the order.

Please keep that number active, as the courier may call you during delivery.

Complete delivery terms are available in our Shipping Policy.

13. Courier Delays

A prepaid order that remains actively In Transit will not normally qualify for an immediate refund solely because the courier is taking longer than the estimated delivery period.

Our support team may first coordinate with the courier and investigate the shipment.

If a shipment is subsequently:

  • Confirmed lost

  • Returned to origin

  • Otherwise determined to be eligible for refund or replacement

we will handle the matter according to our Refund & Replacement Policy and applicable law.

14. RTO – Return to Origin

If a shipment cannot be delivered because of circumstances such as:

  • Incorrect address

  • Incorrect mobile number

  • Customer being unavailable

  • Repeated unanswered calls

  • Refusal of delivery

the shipment may be returned to Aswadan as RTO (Return to Origin).

Where re-dispatch is requested, additional shipping charges and/or advance payment may be required.

For prepaid RTO orders, any applicable refund will be handled after the return is received and verified, according to our Refund & Replacement Policy.

15. Returns, Refunds & Replacements

Aswadan products are food products.

For hygiene and food-safety reasons, we do not normally accept returns or refunds merely because:

  • The customer changes their mind

  • The customer no longer requires the product

  • The product was incorrectly ordered by the customer

  • An opened/used product does not match an individual taste preference

However, genuine issues such as:

  • Damaged product

  • Leakage

  • Broken packaging

  • Wrong product

  • Missing item

  • Verified defect

may qualify for replacement or refund according to our Refund & Replacement Policy and applicable law.

Nothing in these Terms is intended to remove mandatory rights available to consumers.

16. Unboxing Video

Customers are strongly encouraged to make a clear continuous unboxing video when opening the delivered parcel.

For damage, leakage, missing-item or wrong-product claims, supporting evidence may include:

  • Unboxing video

  • Product photographs

  • Outer packaging

  • Courier label

  • Order information

Evidence helps us investigate and resolve genuine complaints quickly.

Failure to have a video does not automatically remove any mandatory legal remedy, but sufficient evidence may be required to reasonably verify a claim.

17. Product Quality Complaints

If you believe there is a genuine quality or manufacturing issue, please contact us and provide reasonable supporting information such as:

  • Order number

  • Batch details

  • Photographs

  • Video

  • Description of the issue

We may investigate the product and/or relevant production batch before determining the appropriate remedy.

18. ₹10,000 Purity & Quality Challenge

Aswadan may offer a voluntary ₹10,000 Purity & Quality Challenge for customers wishing to independently laboratory-test an unopened Aswadan product.

The programme is governed by separate eligibility and verification requirements published on the relevant Quality Challenge page.

These may include:

  • Direct purchase from Aswadan.in

  • Original sealed product

  • Verifiable chain of custody

  • Testing by an eligible recognised/accredited laboratory

  • Original report

  • Laboratory receipt/invoice

  • Required video/documentation

  • Verification of the report

Where an eligible test objectively demonstrates failure under the applicable challenge terms, the benefits stated on the Quality Challenge page may apply.

Where the product passes an eligible test, reimbursement of the documented testing cost may also be available according to those published terms.

The ₹10,000 Quality Challenge is a voluntary additional assurance and does not replace statutory consumer remedies.

19. Food & Medical Disclaimer

Information on Aswadan.in is not intended to provide:

  • Medical advice

  • Diagnosis

  • Treatment

  • Disease prevention

  • A substitute for professional healthcare advice

Customers with allergies, medical conditions, dietary restrictions or other health concerns should seek appropriate professional advice where necessary.

20. Proper Use of the Website

You agree not to use Aswadan.in:

  • For unlawful purposes

  • To attempt fraud

  • To submit false orders

  • To interfere with website security

  • To introduce malware or harmful code

  • To impersonate another person

  • To misuse customer-support systems

  • To submit fabricated refund/replacement evidence

  • To copy or exploit website content without authorization

We may restrict access or cancel transactions where there is reasonable evidence of misuse.

21. Fraudulent Claims

Aswadan may investigate reasonably suspected fraud involving:

  • False damage claims

  • Manipulated unboxing videos

  • Product tampering

  • Fake laboratory reports

  • Payment fraud

  • Identity misuse

  • False order information

  • Promotion abuse

Where appropriate and lawful, serious fraudulent activity may be reported to:

  • Payment providers

  • Courier partners

  • Banks

  • Relevant authorities

  • Law-enforcement agencies

Genuine customer complaints will continue to be assessed fairly.

22. Intellectual Property

Unless otherwise stated, original material on Aswadan.in, including:

  • Aswadan name and branding

  • Logo

  • Packaging artwork

  • Product photography

  • Graphics

  • Videos

  • Advertisements

  • Website text

  • Designs

  • Original creative content

is owned by, licensed to, or lawfully used by Aswadan.

You may not reproduce, commercially exploit, copy, impersonate or falsely represent our original intellectual property without appropriate authorization.

23. Customer Reviews & Content

Customers may voluntarily submit:

  • Reviews

  • Ratings

  • Feedback

  • Photographs

  • Videos

  • Testimonials

Content submitted specifically for public review may be displayed on our website.

Material submitted privately for complaint verification, refund, replacement or laboratory verification will not automatically be treated as permission for public advertising use.

Where required, additional consent may be obtained before publicly using identifiable customer content.

24. Third-Party Services

Our website may use or link to independent services, including:

  • Shopify

  • Payment gateways

  • Banks

  • Courier companies

  • Tracking services

  • WhatsApp

  • Analytics platforms

  • Advertising services

  • Social-media platforms

These third-party services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party systems beyond the extent required by applicable law.

25. Privacy

Personal information is handled according to our separate Privacy Policy.

By using the website and providing information required to process an order, you acknowledge that relevant data may need to be processed by Aswadan and necessary service providers for purposes such as:

  • Payment

  • Order fulfilment

  • Delivery

  • Customer support

  • Fraud prevention

Please review our Privacy Policy for further details.

26. Website Availability

We aim to keep Aswadan.in functioning reliably.

However, uninterrupted website availability cannot be guaranteed.

Temporary disruption may occur because of:

  • Maintenance

  • Hosting problems

  • Technical errors

  • Internet/network failures

  • Third-party service outages

  • Security updates

  • Circumstances outside our reasonable control

27. Limitation of Liability

To the extent permitted by applicable law, Aswadan will not be liable for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability or consumer remedies where such exclusion is prohibited by Indian law.

28. Indemnity for Unlawful Misuse

To the extent permitted by applicable law, a person who intentionally misuses our website, infringes our intellectual property, commits fraud, or causes loss through unlawful activity may be responsible for losses resulting from that conduct.

This clause does not apply to legitimate consumer complaints or the good-faith exercise of legal rights.

29. Changes to These Terms

We may update these Terms of Service from time to time because of:

  • Business changes

  • Product changes

  • Website improvements

  • Payment/shipping changes

  • Regulatory requirements

  • Changes in applicable law

The updated version will be published on this page with a revised Last Updated date.

Changes will apply prospectively as required by applicable law.

30. Severability

If any provision of these Terms is determined by a competent authority to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

31. No Waiver of Consumer Rights

Nothing contained in these Terms of Service, our policies or website disclaimers is intended to waive, exclude or restrict any mandatory right or remedy available to a consumer under applicable Indian law.

Where these Terms conflict with a mandatory legal requirement, the applicable law will prevail.

32. Governing Law

These Terms and transactions through Aswadan.in are governed by the laws of India.

Any dispute will be handled according to applicable Indian law and before a court, consumer commission or other competent authority having lawful jurisdiction.

Nothing in this section requires a consumer to give up any jurisdiction or remedy that cannot legally be waived.

33. Contact Us

For questions about these Terms of Service or an Aswadan order, contact:

Aswadan Dairy
Phulia, Nadia, West Bengal, India
Website: aswadan.in
WhatsApp / Customer Support: +91 8293412807

For order-related queries, please provide your Order Number and Registered Mobile Number so that we can assist you efficiently.